Because we have this thing about total disclosure, here are some important points to note. These augment our terms of service shown elsewhere on the site, so please read them and our other terms to get the full picture.

Shipping

The first and most important thing you should know about shipping is that we strive to ship orders on the same day they arrive, provided they get here early enough to make what we call the "Pick and Pack" deadline so that they can make our pick-up time, which is usually around 3:30 to 4:00 pm central time. Where they don't make it, we strive to ship the following day. Of course you get e-mails all along to keep you abreast of what stage your shipment is at. Those are automatically
handled by the system.

The second thing and almost as important, is that your credit card will not be charged until your order is ready to go. Up to that point the card is "blocked" or "reserved" for the amount, but you're not actually liable for the cost until the charge is processed. If there is a problem with the order, we will advise you before editing the order or otherwise modifying it, so that you know what's going on. That way you're only paying for exactly what you are getting.

Number three: In the case of statues and limited editions you should know that all of our stuff is brand new and factory-sealed. However, we strive to check them before shipping to make sure that there are no surprises when you open them up. That means that the original packing tape may be removed and replaced, but it comes under the heading of "an ounce of prevention is worth a pound of cure".

We can ship to virtually any address in the world, but that doesn't mean we do. Please note that there can be restrictions: First, there are some countries that we just won't ship to, period. This is because of known problems with orders originating from those areas. Second, we have what we think is a very sophisticated credit card verification system. This means that if the card information doesn't match properly, we may ask for some other type of verification of the card. This is not to infer problems, but rather to prevent them for everyone to make sure that all transactions are smoothly carried out. Lastly, the system flags orders that could pose potential problems in terms of origin and destination again to prevent possible problems.

When you place an order we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Check out the FREE SHIPPING option to see how you can SAVE BIG MONEY on shipping charges!

Please also note that the shipping rates for many items we sell are weight-based. The weight of many such items can be found on its detail page, although sometimes this info may be missing. This is mostly true of oddball items such as games, sets of figures, statues, etc. Most of these items fall within the weight guidelines to avoid modifications to shipping charges. The really heavy ones don't, and in those cases we have a disclaimer on the items' listings which state something like "Because of the size and weight of this item, exact shipping will be charged. This may entail a modification of the shipping rate from the one you see on your initial order." If that statement is missing, consider this one as the blanket replacement for it.

Returns Policy

In the case of a product that is defective or incurs any other issues upon arrival, please get in touch with us immediately, stating the nature of the issue. We will review the situation and in cases where a return is warranted we will issue a return authorization, a return authorization number, and instructions for how to make the return. Our goal is your total satisfaction, so we will strive to replace a product that can be proved to have been defective in some way that was unknown prior to shipment. In cases where a replacement is not possible, we will issue credit to you which will appear on your profile so that you may use it for other items.