Ok, so the biggest thing we've been asked about is.....
We think we've come up with the best Free Shipping terms anywhere!
Before going any further, we have to mention:
1) Free Shipping applies to residents of the United States or Canada, INCLUDING Alaska, Hawaii, Puerto Rico, American Samoa, and APO, FPO addresses (ie. any person who makes an order where that person's billing address has a US Zip code or Canada Postal Code and where that billing address matches the address on the credit card used for the order.) (Sorry to you who live in other countries, but it's just not a feasible option at this time.)
2) Free Shipping does NOT apply to pre-order items (please check the Pre-Orders category link on the lefthand side to see which items are Pre-Orders before ordering). Also, every item in Pre-order mode has its description preceded by the words "**This is Currently a Pre-Order Item**", so please read the descriptions.
3) Free Shipping does NOT apply to subscription account orders, or heavy statues/merchandise items that require exact postage or special handling.
4) Free shipping does NOT apply to Frequent Fan Plan reward orders with extended discounts.
5) Free Shipping is designed for regular comic books. It does not apply to anything not a regular comic book, including but not limited to FCBD promotional comics, books, action figures, statues, portfolios, limited editions, etc.
6) FREE SHIPPING IS NOW A REGULAR POLICY.
What this means is that we offer this as a special bonus to anyone following the directions laid out below. The program has been warmly adopted by many, and this will be a welcome way for fans ands collectors alike to save money!
TO GET FREE SHIPPING HERE IS WHAT YOU NEED TO DO:
1.) Order at least 5 (five) different items, keeping in mind the above exclusions. If an exclusion appears, it will cancel free shipping on your order.
2.) Make sure that the total of your order is at least $75.00 BEFORE the shipping charge was added, and that the value of your alternate choices (see #3 below) is enough so that if we have to use some, then the final total of the order is also at least $75.00 AFTER the shipping charge is wiped out. In other words, list as many alternates as you feel is practical so everything winds up being at least $75.00 after the smoke clears.
3.) Go to checkout and find the ORDER INSTRUCTIONS/COMMENTS area. That area appears in step four of the first part of the checkout process right before you proceed to payment. That's the place where you have to list the alternate choices so that they come in with the order. Sorry, but if the alternates are not there, the order doesn't qualify. List at least 3 or more alternate items. In fact, list as many as you feel is practical as we said above. These must be items that would normally qualify for free shipping and must be specific issues in the case of comics. The alternate choices must have a total value of at least 25% of the value of the regular items in the order. (For example, if your regular items total $80, the alternates must total at least $20.) The alternates must NOT duplicate any of the items in the main order such that it would cause order limits (if any) on the main items to be exceeded.
(The reasons for alternates are numerous, and include but are not limited to inventory snafus, hot titles that we will apportion to make sure as many people get a shot at them as possible, inventory items that turn out to be damaged, and others. With the size of inventory we are managing, although we don't go looking for problems, problems can and have happened.)
Incidentally, we reserve the right to add the alternate choices to the order in place of the shipping charges.....and we usually do.....as a convenience for you since obviously you want them anyway! We'll try to keep this as close to the original order total as possible. If you don't mind going over your original order total, please let us know, and conversely if you DO mind going over it, please let us know that as well.
4.) Complete your payment and check out as usual.
IF YOU DO THOSE SIMPLE THINGS, THEN WHEN WE PROCESS YOUR ORDER WE WILL ELIMINATE THE SHIPPING CHARGES AND ADJUST THE AMOUNT OF YOUR ORDER TOTAL TO REFLECT THIS. YOUR CREDIT CARD WILL ONLY BE CHARGED THE REVISED TOTAL APPLYING TO THE ITEMS IN THE SHIPMENT.
You will only be charged for the actual products you order!
Presto! Free Shipping! It's just that simple!